en EN ar AR zh-CN ZH-CN ru RU

Service Agreement

Here is a summary of the main point you need to be aware of :

Confirmations : All online bookings are subject to our final acceptance confirmation.

Waiting time : As our service includes 45 minutes of free waiting and parking time, drivers enters the terminal 45 minutes after the flight landing time, allowing passengers a total 1 hour 30 minutes to clear immigration and collect luggage to avoid as much as possible any extra charges occurred from any delays further to our free waiting time. We do try as much as possible to avoid extra charges, but where delays of over 45 mins after the scheduled pickup time occur, you will be subject to an extra charge. After the free 45 minutes of waiting we will charge £7.50 per 15 minute interval.

No shows : No refunds will be made for any no shows. In the case that you cannot see our driver at airports, please call the office immediately on 020 7856 03 02 so that the office can put you in touch with the driver.

Full Service Agreement and Terms :

At Prestige Taxis Heathrow, we strongly believe in the service levels we provide to our clients, all of which have been set out here in our service agreement. The agreement below details our standard practices, guidelines and mode of operation, from beginning to the settlement of the service.

We pride ourselves in our flexibility of services and endeavour to meet our clients’ requirements where possible. Please contact us to discuss any additional requests you may have.

Rates and Charges
  • Rates and charges will be as agreed. On completion of our negotiations, we will formally issue a letter stating the rates along with any other additional information.
  • Rates and charges are subject to change without notice. Prestige Taxis Heathrow will inform clients of any changes, before accepting any bookings which have been affected.
  • Due to the nature of our business, waiting, parking and cancellation charges will apply from time to time. We operate a fair policy system and will aim to absorb these charges if possible.
  • Our current free waiting times are 30 minutes at all airports and 15 minutes at all other addresses.
24 hour Customer Service
  • Office hours are from 6am to 10pm (GMT) Monday to Sunday.
  • Out of hours contact. +44 (0) 7876 502919
  • We have an “out of hour’s team” on standby at all times to monitor the jobs in progress.
  • In case of any emergencies, cancellations, urgent bookings or any other issues outside of office hours, please call our booking line. Please leave a voice mail for unanswered calls and we will get return the call ASAP.
Bookings and Contact Details
Bookings are made via the following methods:
  • Telephone: 020 7856 03 02
  • Email: bookings@prestigetaxisheathrow.com (for urgent bookings please call the booking line)
  • Online: www.prestigectaxisheathrow.com – clients will need to register beforehand to use the online booking form (for urgent bookings please call the booking line)
  • FOR URGENT BOOKINGS (i.e. within 4 hrs of travelling) – please call the booking line.
Cancellation Policy
  • Our cancellation policy is 12 hours prior to collection time.
  • Cancellation charges range from 20% of the cost of the booking upto 100% of the cost of the booking dependent on the nature of the booking.
  • As per our fair policy we will avoid or absorb cancellation charges as much as we possibly can.
Airport Transfers
 
Airport departures
  • At the time of booking please ensure you have supplied us with the passengers’ name and mobile number.
  • Travelling times, distance, traffic and a safety buffer should all be taken into consideration to ensure the client arrives at the airport with sufficient time to check-in. If unsure please contact our office for advice, we will be more than happy to assist.
  • We will not be able to inform clients of any delays or cancellations in flight departures.
  • We request all clients provide accurate information on passenger numbers and luggage pieces when making a booking, to avoid any complications or delays. Please note due to the executive nature of our services, our drivers will refrain from overloading vehicles and transporting luggage on passenger seats.
Airport arrivals
  • At the time of booking please ensure you have supplied us with the passengers’ name and mobile number.
  • Once we have received the flight detail, our controllers will track the flight arrival time for any early arrivals or delays and to ensure the chauffeur is waiting for the client at the designated meeting point.
  • Designated meeting points are usually at the information desks at most airports. This is the normal procedure at UK airports.
  • Drivers will initially make contact with the client via a telephone call or SMS message once the flight has landed to confirm they are waiting at the designated meeting point. If unable to do so, the driver will be at designated meeting point holding up a name board.
  • Clients can request additional information to be put on name boards besides the passenger name if they wish to do so.
  • Unfortunately we are unable to provide the client with the drivers’ phone number due to logistical reasons.
  • In case of any issues, please call the office on 020 7856 03 02
Vehicles
All our vehicles are:
  • PCO Licensed.
  • Fully insured (with full comprehensive passenger liability)
  • Clean on the interior and (exterior is winter weather dependent).
  • Fitted with Wi-Fi, Satellite Navigation, Air - Conditioning and Leather interior.
Drivers
All our drivers are:
  • PCO licensed and carry their license and insurance details on them at all times.
  • Fluent in English language. 
  • Clean, hygienic and smartly dressed in company uniform.
  • Able to assist with handling luggage.
  • Available on a mobile phone (phone number will be provided on request).
Sub Contractors

From time to time Prestige Taxis Heathrow may sub-contract their work to temporary drivers especially during busy times. Please be assured that all chosen drivers will be up to our company standards.
Subcontracted drivers are not allowed to make any representations on behalf of the company.

Payments & Credit terms
  • Payments can be made by debit / credit card through our secured online payment service or via telephone.
  • Payments can also be made in cash directly to the driver. (pre-authorisation required)
  • Credit facilities will be considered upon application.
  • All accounts are to be settled in full within 14 days of invoice date.

CONTACTS

  020 7856 03 02
   

+44 020 7856 03 02

 

bookings@prestigetaxisheathrow.com

http://www.prestigetaxisheathrow.com

HEATHROW NEWS

PAYMENT PARTNERS

paypal logo

book now button 1

Speak to a member of staff today
020 7856 03 02

© 2012-2018. Prestige taxis Heathrow. All Rights Reserved. Designed By Ruksdesigns Pvt